Visual AI-powered Incident and Problem Analysis
NEW
NEW
Visualize. Organize. Collaborate. Get Recommendations and Reports.
Solve incidents up to 50% faster with our patented technology
Featured News
August 2022: smartQED for Jira App released!
OUR NEW PLACE
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WHAT WE DO FOR YOU
We create technology that helps YOUR TEAMS SOLVE incidents faster, easier and smarter
smartQED is a visual workspace for efficient collaborative investigations and cause analysis,
with integrated AI-powered recommendations to jumpstart your problem solving.
We raise the efficiency and productivity of your Operations & Support Teams by 30% or more!
Visualize your incident with our AI-powered Investigation Map and fix it fast.
QED Space
See the investigations unfold
Our visual workspace is designed for efficient collaborative investigations.
Investigation Maps ™ organize
causes and show fault status, evidence, notes, actions and more.
Multiple users can update simultaneously, with automated summary reports.
Get everyone on the same page quickly.
QED Insights
See suggestions from solved issues
Our intelligent Recommendation Engine continuously analyzes your problems.
Recommends likely causes & solutions for new problems, jumpstarting investigations with good starting points.
Augments human intelligence with the power of Machine Learning.
Find, without having to 'search and read'.
PATENTED
Schedule a demo to see how smartQED can help you solve incidents faster and easier.
smartQED can be used in any domain and by any teams handling operations, support, SRE, devops, root cause analysis (RCA), maintenance and more.
YOUR BENEFITS
Turbocharge your Support & Operations with the power of Visual Collaboration & Recommendations
REDUCE RESOLUTION TIMES
Business-critical problems can cause revenue loss and reputational damage. We reduce MTTR for complex problems by up to 50%.
TRACK RESOLUTION PROGRESS
Provide your customers, IT Managers and key stakeholders with clear visibility into your investigation progress through automatic real-time reporting.
REUSE KNOWLEDGE EASILY
Reduce duplication of work, easily reuse expert knowledge within and outside your team through solution and cause recommendations.
COLLABORATE EFFICIENTLY
Boost shared understanding through visual tools. Reduce the burden of out-of-context linear textual communication like notes and emails.
EFFORTLESSLY SOLVE PROBLEMS
Firefighting of urgent incidents distracts from regular business operations and functions. We reduce person-hours taken to solve a problem by 30%.
INCREASE TEAM PRODUCTIVITY
smartQED helps to upskill newer team members, helping them accomplish more in less time and with much less training.
WHAT THEY SAY
“smartQED is just brilliant!
It solves the pain points of my IT Ops Team.”
Executive of Top 50 Global Cloud MSP